Online orders: Online purchases can be returned up to 100 days from reception.
Store returns: Returns for purchases made in store to 30 days from when the store opens.
Customer service: Our customer service team is always on hand to help you, although due to the current situation, queries may take longer to process.
We ship to addresses within the UK only.
Delivery Costs and Times:
- UK* Free Delivery on all orders over £100
- UK* Standard Delivery (3 - 5 working days) - £2.95
- UK* Premium Next Working Day Delivery - £4.95
*Please note that during bank holidays standard delivery orders will be processed in 3-5 working days.
*Please note premium delivery is only available on orders placed Mon - Fri before 3 pm.
*Premium deliveries will be delivered the next working day (not weekends) and excludes Northern Ireland and Scotland.
*Orders placed after 3 pm will be processed as a standard delivery (3 - 5 working days).
*Northern Ireland and Scotland will be charged as UK but can take between 2 and 7 days to be delivered.
RETURNS POLICY:
- To return an item to us please package up your items, complete the prepaid returns slip at the bottom of your dispatch note and stick the Royal Mail returns slip to the outside of the parcel. Drop the item off at your local post office and don’t forget to get proof of postage.
- To request an exchange please contact us at +44 (0)20 8963 4095.
- When we receive the parcel, providing all is in good order, we will refund the cost of the goods.
- Refunds are only granted on items returned in their original condition, unworn and with labels attached.
- The refund may appear as a "partial refund" due to the deduction of the £2.50 to cover the return cost of your goods.
- Unless the item is incorrect or faulty, the cost of returning an item from outside the UK must be paid for by the customer.
- Refunds will always be refunded back to your original payment method.
- We will pay the return shipping costs if you receive an incorrect or faulty item.
- Please allow up to 10 working days for UK refunds.
- In the event of an order not being fulfilled by us we will refund the cost of delivery as well as the cost of the goods.